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Delivery Information

Q: Where all do you deliver?

Ans: We delivery all Across Pakistan. However, currently certain service are available in Karachi only while for majority items our delivery is open all across Pakistan


Q:Is there any particular time of delivery?

Ans: All orders are delivered during business hours (9 AM – 6 PM), unless you have opted for a Midnight delivery. Delivery will take place within 6-7 working days after the order has been placed.


Q: Can I get the order delivered midnight?

Ans: We understand the emotions of celebrating an occasion on its eve. That’s why we have an option of a Midnight delivery for our customers. With an additional delivery charge, you can get your order delivered between 23:30 to 00:30 hours on the date you choose


Q: Are there any shipping charges?

Ans: Yes there are charges for the delivery.

            Normal Delivery- Rs 180
            Midnight Delivery-Rs 300


Q:What is the mode of delivery?

Ans: We have following 2 modes of delivery - hand delivery and courier.


Q: I don’t want to disclose my personal information to the recipient, how do I place the order?

Ans: We totally understand the surprise element. You can write to us at info@hadya.pk or call us at 03-11-1142392 (09:00 AM- 01:00 AM, Monday-Saturday) and let us know.


Q: How do I know my order has been confirmed?

Ans: As soon as your order is confirmed, you will receive an email & SMS along with your order number.
 

Q: What do the different order statuses mean?

Ans: Payment received: We have received the payment of your order and your order is ready to be executed.

        Payment declined: The payment for your order has failed.

        Order confirmed: Your order is confirmed. It will be delivered as per the date and time slot chosen by you.

        Out for delivery: Your order is out for delivery.

        Order delivered: Your order has been delivered.

        Delivery attempted: We tried to attempt to deliver your order but could not because the recipient was unable/recipient’s number              was not reachable/premises was locked/address was incomplete/incorrect.

        Returned to origin: Our courier partner tried to deliver your order thrice but could not because the recipient was unable/recipient’s          number was not reachable/premises was locked/address was incomplete/incorrect.


Q: What is Same Day delivery?

Ans: We’re happy to take your last minute orders and guarantee same day delivery.

        For same-day Standard Time Delivery, orders must be placed before 5:00 pm, Monday - Saturday.
        For same-day Midnight Delivery, orders must be placed before 5:00 pm, Monday - Saturday.